Neutrogena

Customer Service

To Contact Us by Phone:

For inquiries related to product usage, ingredients, product complaints or issues as well as company information, corporate sponsorships, donations, and policies please call: 1-800-582-4048.

For inquiries related to online shopping, orders, billing, shipping, website navigation, general product information, bulk purchase & resale, and offers & promotions, please call: 1-888-984-2464.

To Contact Us By Email:

By Submitting your information in this form, You agree that your personal information may be stored and processed in any country where we have facilities or service providers, and by using our “Contact Us” page you agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country. The information you submit will be governed by our Privacy Policy.
Product
Product Name and Lot Number

Be as descriptive as possible and provide the full product name, package size/count, and product form/flavor. For example: NEUTROGENA© RAPID WRINKLE REPAIR® Eye Cream

If you bought your product online, please kindly mention the online shop in your message below.
Country or Region of Purchase
Message*
Files
After completing the form, you have the option of uploading up to 5 files. Allowable file types are: pdf, jpg, jpeg, gif, bmp, tiff, doc, docx, xls, xlsx, txt, mov, avi, mpg, mpeg, mp3, mp4, flv. The maximum file size is 4MB.
*
**
*
**

NOTE: If you are requesting that we mail you something, please provide your full mailing address in the address fields or Message box.

Click Send and wait for our Thank You message to confirm your submission was received.

Terms of Use  |  Privacy Policy  |  Site Map

Do Not Sell or Share My Personal Information | Limit the Use of My Sensitive Personal Information 

© J&JCI 2023. All rights reserved.

This site is published by Johnson & Johnson Consumer Inc., which is solely responsible for its contents. This website is intended for visitors from the United States. Site last updated: March 30, 2023

 Please dont close the browser or hit back

 Please wait, Scanning for Virus