Returns and Exchanges

We offer a 30-day money back guarantee on all orders (from ship date indicated on the Return Section Invoice). If for any reason you are not completely satisfied, you can return the products back to Neutrogena for a full refund of the purchase price (less original shipping and handling fees). Shipping costs for any returns will not be reimbursed by Neutrogena unless there was a shipping error or product damage.

  • Please contact our Customer Service Department at 1-888-984-2464 for additional information necessary to return order and to process credit.
  • Complete the Return Section located at the bottom front of the invoice. Please indicate in the Return Section, the Reason Code as instructed by our Customer Care Team. Keep the top section of the invoice for your records.
  • When packaging the items, please do so in the original packaging and enclose the completed Return Section. To insure that your return remains eligible for a refund, please have the return package postmarked within 30 days from the Ship Date as indicated on the Return Section in the front the original invoice.
  • Upon receipt of the retuned products please allow up to 45 days to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles.

Please repackage the item(s) in the original packaging, complete the Return/Exchange form located on your invoice, and enclose it with your return. Insure the package and ship via the carrier of your choice to:

Neutrogena Returns
c/o Archway Dept: NTG-RNT
2525 Monroe Blvd., Suite A
Eagleville, PA 19403

Important Note: Unfortunately, shipping fees are non-refundable and you are responsible for any costs incurred for insuring and shipping your order back to us unless there was a shipping error or product damage so please place your orders thoughtfully.

Shipping Errors and Damages

Please call us right away at 1-888-984-2464 or email us if order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately.