Ordering and Payments
- Orders are processed and shipped on business days only (Monday – Friday, excluding Holidays).
- Orders placed on Holidays or Weekend Days will be processed the following business day.
- Standard Shipping orders placed by 2 PM EST will be shipped out of our warehouse by the next business day.
- 2nd Day Shipping orders placed by 3 PM EST Monday-Friday will be shipped out of our warehouse the same day.
Tracking Your Order
You can check on the status of your order by clicking here or logging into My Account.
If you need assistance with tracking your order, please call Customer Service at 1-888-984-2464 between 8AM to 8PM EST Monday-Friday or email us.
Neutrogena.com accepts the following forms of payment:
- American Express
Your credit card will not be charged until your item is shipped.