Customer Service

If you have a question related to one of our products or want to get in touch, begin with our online support resources. Select the applicable topic below.

Go to Faqs page
Read the answers to the most frequently asked questions we receive.
Prefer to buy Neutrogena® product in a physical store? Use our location finder to find the store nearest you.
See our picks for products similar to those that we no longer sell.
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Want to check the status of your online order or check on when your package will be delivered? Have your order number ready.
Go to How To section
How to Use
Looking for information on how to use our products? Use the search box on any page to find a product, then find the "How to Use" tab.
Didn't find what you were looking for?
Contact us.

We have multiple options for getting in touch with our support team. Choose from one of the options below.

  • Click here to send us a message and we will get back to you within 48 hours.

  • Contact Us

    Contact Us

    For inquiries related to product usage, ingredients, product complaints or issues as well as company information, corporate sponsorships, donations, and policies please call: 1-800-582-4048 Monday to Friday (9AM - 5:30PM EST).

    For inquiries related to online shopping, orders, billing, shipping, website navigation, general product information, bulk purchase & resale, and offers & promotions, please call: 1-888-984-2464 Monday to Friday (9AM - 5:30PM EST).

    If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.

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