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***Due to the impact of COVID-19 and increased order volumes, orders may be delayed.***
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Please contact us at 1-888-984-2464, or through our Contact Us section.Back to Top
To redeem a promotion, simply enter the code you received in the box titled "Offer Code" during the checkout process. Please note only one offer code can be applied per order.Back to Top
Some of our offers are only valid for a limited time. But we're always adding great new offers to our site, so make sure to check back often.Back to Top
Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.Back to Top
You can check on the status of your order by clicking on the Order History page in the 'My Accounts' section of our online store.Back to Top
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.Back to Top
Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:
Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.
***Due to the impact of COVID-19 and increased order volumes, orders may be delayed.***Back to Top
To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.Back to Top
To edit your billing and/or shipping address, follow the directions above in "Where do I make changes to my account?", and select the "Address Book" section. Once you're there, you'll be able to add, edit, or remove addresses used for billing and shipping.Back to Top
If for any reason you are not completely satisfied with your Neutrogena.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by Neutrogena.com unless there was a shipping error or product damage. More details.Back to Top
Neutrogena.com accepts the following forms of payment:
Your credit card will not be charged until your item is shipped.Back to Top
We periodically update the packaging of our products, so it's possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact Neutrogena Customer Service at 1-888-984-2464, or through our Contact Us section.Back to Top
We limit the quantity to 10 units for any single product per order. If you would like to purchase more than 10 units of one product, please contact our customer service team and they would be happy to assist you.Back to Top
Click here to sign up for our email newsletter. Once registered, you'll be able receive emails about new products, special promotions, and exclusive offers for subscribers.Back to Top
You can unsubscribe from the Neutrogena mailing list at any time. Simply select the "Unsubscribe" link at the bottom of any Neutrogena email communication.Back to Top
Most promotions will NOT be able to be stacked. We will be offering some of the best deals you’ll see all year!Back to Top
Offers are only good while supplies last. There are limited quantities of some products, so don’t wait!Back to Top
Orders cannot be canceled or edited once they are placed on the website. You can contact customer service for assistance on your order.Back to Top
Promotions will only be valid for the day that you place your order. If you cancel a previous order and want to re-order, there is no guarantee that the same items will be in stock or available on a different day.Back to Top
If there is a “Free Gift with Purchase” promotion occurring, the Free Gift will be automatically added to your cart once conditions of the offer are met. Check your cart for the Free Gift before checking out to see that the item is included.Back to Top
We want to focus on giving you the best experience on the Neutrogena Skin360® web-based tool. On the website you'll continue to have the ability to scan your face and see your scores, review key ingredients, answer questions about your skin, see products for your skin goals, and purchase products you may like. We're excited to share new updates and functionality to make the experience even more personalized and useful!Back to Top
While your Neutrogena Skin360® app account may be going away, you don't need an account to enjoy all the benefits of the Neutrogena Skin360® web-based experience. Make sure you take a screenshot in the app of any information you'd like to save such as past selfies, scan scores, or progress graphs.Back to Top
No, you don’t need to do anything prior to the app being discontinued unless you want to take screenshots of any of your information before you don't have access to it.Back to Top
While there is no way to export your data, we recommend taking screenshots of information you would like to save, including past selfies, scan scores, and progress graphs. If you want your data to be sent as a csv file, you can submit a request through this form: https://privacyportal-cdn.onetrust.com/dsarwebform/96f23ee1-34e3-41d6-8d5a-07f0d554152b/83bc2fd2-1604-4e64-93e5-2670b01de08b.html?web-based toolName=www.neutrogena.comBack to Top
The Neutrogena Skin360® app will no longer be available after April 20, 2023.Back to Top
With Neutrogena Skin360®, you will have the ability to scan your face and see your scores, review key ingredients, answer questions about your skin goal, receive product suggestions to consider, and purchase products.Back to Top
If you have a question that's not answered in our FAQs, we want to hear it. Simply send your question via our Contact Us page.Back to Top
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