Frequently Asked Questions
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Neutrogena Skin360® is a virtual skin analysis tool that helps you identify your skin goals and then provides suggested products and tips to help you achieve your skin care goals. You have the ability to scan your face and see your scores, review key ingredients, answer questions about your skin care goals, receive product suggestions to consider, and purchase products.
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We've made it easy to find and purchase NEUTROGENA® products from your preferred retailers by visiting our Where to Buy page.
Visit our Offers page to find the latest offers and discounts on Neutrogena® products.
As of April 30, 2024 we will no longer be selling Neutrogena® products directly through our website. Orders placed before April 29, 2024 will still be fulfilled.
Neutrogena® is still here to help you understand and care for your skin. This change will allow us to focus on bringing you more innovative products to help with your unique skin care concerns.
If you are enrolled in The Neutrogena® Subscribe program, no action is needed to cancel your auto-refill. It automatically ended after your last shipment was received. If you are still waiting on a refill, you will receive your last order on your next expected refill date, and none thereafter. We encourage you to explore other retailers' options for setting up auto-refills.
We apologize for any inconvenience this change may cause and appreciate your understanding. If you have any questions or need further assistance, please contact our Customer Care Center Monday - Friday 9:00 AM - 5:30 PM ET. 1-888-984-2464
As of April 30, 2024 we will no longer be selling Neutrogena® products directly through our website and the MyNeutrogena program will no longer exist. We will continue to keep you updated through email on our latest products, skin care tips, and offers with our retail partners.