Home Neutrogena® Response to COVID-19
Neutrogena
Response to
COVID-19

Since 1954, Neutrogena has been dedicated to bringing groundbreaking skin care solutions to consumers and their families all around the world. In this time of uncertainty and changing environment, we want you to know we're thinking about you and your loved ones.

As the COVID-19 pandemic continues, Neutrogena is committed to helping ensure and protect the personal health of our employees and their families around the world. Guided by this commitment, we've instituted an expanded policy allowing all employees in medium- to high-risk areas who can perform their duties from home to work remotely. These actions are one step in helping support the collective response to this global threat. We are also committed to protecting those employees whose continued physical presence at work is necessary to advancing our science and ensuring that patients and consumers around the world have consistent access to our most essential products. We are taking all measures possible to ensure their continued health and safety while they perform their essential jobs.

Our community has been at the heart of everything we do, and we need each other now more today than ever before. It's in this spirit we're proud to support the ones who are truly supporting us to stay healthy and safe. Thank you to our frontline healthcare workers, nurses, doctors, first responders, caregivers, deliverers and all our essential workers who tirelessly care for us day in and day out, there are no words enough to express our gratitude and deepest appreciation – now and always.

Covid article
Supporting Our Heroes
Facing It All

At Neutrogena, we are in awe of our healthcare heroes, those who put their own health on the line to protect the wellbeing of others during this unprecedented time. As a brand that’s always taken care of faces, we’re showing love to the faces who are working tirelessly to keep us safe.

To support our nurses, the faces on the frontlines, we are making a donation to the American Nurses Foundation’s Coronavirus Response Fund – because these are our heroes, and we want to make sure that they feel the love.

Help us share the love even more by showcasing stories of your amazing heroes on social. If you see a hero, share a hero – and tell the world why they’re yours. #FrontlineFaces

#FrontlineFaces

Share a hero of your own by using #FrontlineFaces and tagging @Neutrogena on social

 

Contact Us

We're here to serve your skin health needs and you can find us at any time of the day on our social channels or reach us at neutrogena.com. You can also contact us at 800-582-4048 for a product consultation, give feedback, share a story, say hello or for any additional inquiries.

We're here for you during this time and we thank you from the bottom of our hearts for being a part of our community and the Neutrogena family.

FAQs

  • Does Neutrogena have a hand cream or lotion that’s good for extra dry hands due to frequent hand washing and sanitizing?

    Yes! Neutrogena's Norwegian Formula Hand Cream is a clinically proven, highly concentrated formula that moisturizes to heal dry hands. It noticeably improves the look and feel of your skin and provides long-lasting hydration just after one application. You may also want to try our Hydro Boost Hand Cream for extra hydration!

  • Do Neutrogena Facial Cleansing Toners contain alcohol and can I use them to clean my hands?

    Neutrogena offers both alcohol and alcohol-free toners. Neutrogena Toners are not designed to remove germs and we do not advise them to be used for cleaning hands. Please refer to the CDC guidelines for specific hand wash directions.

  • Does the Neutrogena cleansing bar work to cleanse away bacteria?

    Our cleansing bar works to cleanse away bacteria, but does not eliminate germs and is not intended to be used as a hand soap. The CDC recommends using soap and water to wash hands to help combat COVID-19. Please refer to the CDC guidelines on how to properly cleanse and eliminate germs.

  • Can Neutrogena Makeup Remover Wipes be used as cleaning wipes for bacteria?

    Neutrogena Makeup Remover Wipes can be used to wipe away bacteria, dirt, oil, grime, and impurities. They are not designed to eliminate germs and are not intended to be used, nor would they be beneficial as a hand sanitizer or surface disinfectant. Please refer to the CDC guidelines on how to properly cleanse and eliminate germs.

  • Are online order times and quantity limits impacted by COVID-19?

    Due to the effects of the global COVID-19 pandemic, we ask our consumers to be patient with us during this time to fulfill and ship orders. We also advise consumers to be mindful of order quantities to help us best provide to all those in need.

  • How is Neutrogena helping healthcare professionals and frontline healthcare workers?

    We recognize the challenges families and their loved ones are facing in these uncertain times, including our own employees. Neutrogena is proud to be a part of the Johnson & Johnson Consumer Health family of brands and since January, Johnson & Johnson has been working directly with governments and health authorities to help end this fast-moving COVID-19 pandemic. In accordance with Our Credo, we are sourcing and donating product inventory to areas with the greatest need. To support our nurses, Neutrogena is making a donation to the American Nurses Foundation’s Coronavirus Response Fund and Johnson & Johnson is committed to helping individuals and communities around the world manage the unprecedented impacts of COVID-19. Learn more here.

Neutrogena Product Benefits

 

Cleansing Bar:

  • Cleanses away dirt, oil, grime, impurities, and bacteria 
  • Not intended to be used as hand soap 
    • Washing your hands regularly and appropriately is important and can help prevent the spread of germs. Please refer to the CDC guidelines for specific hand wash directions.
  • Mild and gentle cleanser removes excess oil and rinses clean without leaving any residue 

Rainbath Shower and Bath Gel:

  • Cleanses away bacteria
  • Cleanses, softens and conditions skin without leaving behind any residue 
  • Replenishes skin for full body moisture 

Hand Cream:

  • Our Norwegian Formula Hand Cream is a clinically proven, glycerin-rich, highly concentrated formula that delivers effective relief for dry, chapped hands 
  • Our nourishing Hydro Boost Hand Cream is clinically proven to moisturize for 24 hours leaving hands softer and smoother 

Ultra Gentle Daily Cleanser (for sensitive skin):

  • Cleanses away bacteria, dirt, oil, grime, impurities, and bacteria
  • Gentle hypoallergenic cleanser removes excess oil without disturbing skin's natural moisture barrier  
  • Oil-free formula is clinically proven to be gentle on sensitive skin, including acne-prone skin 

Makeup Remover Wipes:

  • Wipes away bacteria, dirt, oil, grime, and impurities

Healthy Skin Care Tips:

For top beauty, skin and lifestyle tips and trends, visit the Neutrogena Blog “The Bar,” a great resource library where you can access information on skin science, recommended regimens and more. Features include:

Johnson & Johnson Consumer Health Response to COVID-19

Neutrogena is proud to be a part of the Johnson & Johnson Consumer Health family of brands. At Johnson & Johnson Consumer Health, we are committed to helping individuals and communities around the world manage the unprecedented impacts of COVID-19. Our teams are actively working to maintain production of priority consumer health products, including Neutrogena brand products.

As COVID-19 strains healthcare resources globally, it is more important than ever to help people stay healthy and out of a stressed healthcare system. We are prioritizing the continued production of these products to maintain supply, all while ensuring the highest level of quality and safety.