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If for any reason you are not completely satisfied with your Neutrogena.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by Neutrogena.com unless there was a shipping error or product damage.
Please note that items purchased from Neutrogena.com must be returned to Neutrogena.com.
Note: Please send your return via an insured shipping method with tracking. We are not responsible for returned shipments that are lost in transit. Return shipping fees are non-refundable.
Please call us at 1-888-984-2464 or email us if your order arrived damaged or a packing error occurred.
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