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Shipping Information
***Due to the impact of COVID-19 and increased order volumes, orders may be delayed.***
Neutrogena.com ships via UPS and Smartpost to continental U.S. addresses only. Orders are processed and shipped on business days only (Monday – Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day.
Standard Shipping
Orders placed by 2 PM EST via Standard Shipping will be delivered within 7-10 business days from the order's ship date. Most Standard Shipping orders are processed and shipped within 1-2 business days.
*Please expect a delay in processing time during the Holiday time period due to higher volume (November-December)
2nd Day Shipping
Orders placed by 3 PM EST Monday – Friday via 2nd Day Shipping will be delivered within 2 business days from the order's ship date. Most 2nd Day Shipping orders are processed and shipped the same business day.
SHIPPING AND HANDLING OPTIONS
| DELIVERY SERVICE | COST | DELIVERY TIME |
|---|---|---|
| UPS Standard Shipping | $7.95 | 7-10 business days |
| UPS 2nd Day Shipping | $12.95 | 2 business days |
Shipping Restrictions
Certain items considered Hazardous Materials (including alcohol-based products and aerosols) are required by the U.S. Department of Transportation to be shipped via ground-only transportation. For these products, only Standard Shipping options will be available at checkout. Priority Shipping is not available for products identified as Hazardous Materials.
APO, FPO and P.O. Box Orders
Please note that Neutrogena.com currently does not ship orders to APO/FPO addresses or P.O. Boxes.
Alaska, Hawaii, and Puerto Rico
Please note that Neutrogena.com currently does not ship orders to Alaska, Hawaii, and Puerto Rico.
How We Calculate Sales Tax
Neutrogena.com is part of a larger company with physical locations nationwide. Neutrogena.com is required to collect applicable state and local sales tax on orders shipped to states where we have a physical presence. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes. Qualifying States: AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI.
