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Please contact us at 1-888-984-2464, or through our Contact Us section.Back to Top
To redeem a promotion, simply enter the code you received in the box titled "Offer Code" during the checkout process. Please note only one offer code can be applied per order.Back to Top
Some of our offers are only valid for a limited time. But we're always adding great new offers to our site, so make sure to check back often.Back to Top
Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.Back to Top
You can check on the status of your order by clicking on the Order History page in the 'My Accounts' section of our online store.Back to Top
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:
Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.Back to Top
To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.Back to Top
To edit your billing and/or shipping address, follow the directions above in "Where do I make changes to my account?", and select the "Address Book" section. Once you're there, you'll be able to add, edit, or remove addresses used for billing and shipping.Back to Top
If for any reason you are not completely satisfied with your Neutrogena.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by Neutrogena.com unless there was a shipping error or product damage. More details.
Neutrogena.com accepts the following forms of payment:
Your credit card will not be charged until your item is shipped.Back to Top
We periodically update the packaging of our products, so it's possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact Neutrogena Customer Service at 1-888-984-2464, or through our Contact Us section.Back to Top
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If you have a question that's not answered in our FAQs, we want to hear it. Simply send your question via our Contact Us page.Back to Top
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